Are you not satisfied about your contact with the Huisartsenpost? Let us know.
 
We appreciate it if you, if you are dissatisfied with us, so now discuss with us. When we can we try to solve this for you are aware of your discontent.
 
 
  Where to go with your complaint:
 
 
  File your complaint at our organization:
During office hours you can contact us over the telephone:
Ms. C.A. Slob - De Bruin (director)
Tel: 010-8938101
 
By letter:
Vlietlandplein 2
3118 JH Schiedam
 
Or by e-mail:
C.slob@huisartsenpost-nwn.nl
 
 
  Do you find it difficult or are you not with us, you can discuss your complaint with an independent and impartial complaints officer. The Complaints Officer will work with you to resolve your complaint or problem. The complaints officer may attempt to mediate the complaint. The complaints officer does not take sides and therefore has no discretion. Everything you tell the complaints officer is confidential. You can use the complaint form on the website SKGE: (https://www.skge.nl/portal-vervolgpagina/klacht-indienen).
The complaints officer is optionally accessible at 088 - 022 91 90.

 
 
  If you really do not come out with your doctor and with mediation by the complaints officer, you can ask for a decision on your complaint to the disputes body GP care. This independent committee consists complete of a chairman (a (former) judge), and also from members on behalf of patients and members on behalf of GPs. The committee is assisted by an official secretary (also a lawyer).
 
The decision of the Arbitration Body is final.
 
More information is available complaint GP care (download pdf file, Dutch only) in the SKGE folder.

 
 
 

 

 

   
Emergencies at weekends or weeknights?
 
 

010 - 249 39 39
 

  Only in life threatening situations press 1.
   
Keep at hand:
  *  citizen service number
  *  additional insurance information
  *  current medicines overview
 


You can download this app in the App Store or Google Play Store (Dutch only).

 
 


Soon available
Videoconference with the GP on duty.

 
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